Refund & Exchange Policy
Refund & Exchange Policy
We allow returns on unused/unopened merchandise within 14 days from the delivery date. You can send back the item (s) to us to receive a refund equal to the total amount paid, minus the 15% restocking fee and shipping cost. If you cancel your order before it's shipped, NO restocking fee will be applied. Missing/Broken items MUST be reported within 72 hours from the delivery date. We have the right to refuse returns/refunds if our policy is not followed.
Any Cosmetic Damage from the Manufacturer Must Be Reported within 72 Hours of Delivery!
14-Day Warranty, DOA, Wrong Item Claims
Most products (unless specifically stated otherwise), carry an implied, industry-standard 14-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that doesn't fall into the designed use of the product as intended by manufacturer. The 14-Day warranty begins on the product is delivered.
Scratches/Discoloration are considered normal wear and tear and is not covered under the warranty.
**Please inspect all items received in package. We will NOT be able to exchange incorrect items that are used/opened i.e. e-liquid, RDA's, sub ohm tank, replacement coils, etc.
The following items are FINAL SALE. Please choose carefully. If you have any questions about our products, please contact us before placing your order.
- Sub Ohm Tanks
- Atomizer Head Replacements
- Opened/Used E-Juice
Dead on Arrival (DOA)
DOA items must be reported to us within 72 hours of the delivery date.
You are responsible for all shipping charges. If you decide to return a product, you are responsible for the shipping cost. The shipping charge varies on weight. ALL SHIPPING COSTS ARE NON-REFUNDABLE.
Due to limited quantities on merchandise, you can expedite the exchange/return by placing a new order and returning the unwanted merchandise. This is at your cost and once we receive the returned merchandise, we will issue the refund.
All items must be clean for a return or exchange. If you send uncleaned merchandise, it will be returned at your expense.
- Repackage the item including all of its contents (manual, pieces box etc). Make sure everything must returned as it was sent to you. Poor packaging of the merchandise could result in the refusal of the return. Padded envelops are provided free of charge for priority mail.
- Contact Vape Society Supply via email or phone for requesting a return label. We require the order number for returns/exchanges.
- Indicate return/replacement of the item
- Ship item (s) back to us.
- If refund is received. processing can take up 10 business days upon receiving the items. Refunds are applied to the original payment used.
- Refunds can take up 4-5 business days after processing.
**We will not process returns or exchanges if instructions are not followed**